Why “I’ll Get Back to You” is Not an Objection in Sales

As a salesperson, you’ve probably heard the phrase, “I’ll get back to you,” many times. You might have even considered it an objection, but in reality, it’s not. When a prospect says this, it often means that they’re trying to nicely get rid of you, and it’s essential to understand the root objection to handle it effectively. In this blog, we’ll discuss why “I’ll get back to you” is not an objection, what you can do when you encounter it, and how to handle it effectively.

What is “I’ll Get Back to You”?

“I’ll get back to you” is a phrase that prospects use when they’re not interested in what you’re offering. In other words, they’re trying to get rid of you nicely. As a salesperson, you need to understand that this phrase is not an objection. Instead, it’s an excuse used by prospects to end the conversation. They’re not interested in your product or service, and they don’t want to waste their time listening to your sales pitch.

Why “I’ll Get Back to You” is Not an Objection

The reason why “I’ll get back to you” is not an objection is that it’s not a real reason why the prospect is not interested in what you’re offering. It’s just a polite way of saying, “I’m not interested,” or “I don’t want to talk to you.” Therefore, when a prospect says this, you should treat it as a sign that they’re not interested in what you’re offering and move on.

What You Can Do When You Encounter “I’ll Get Back to You”

When you encounter “I’ll get back to you,” there are a few things you can do to handle it effectively. The first thing you need to do is find the root objection. This means that you need to ask questions to understand why the prospect is not interested in what you’re offering. Once you understand the root objection, you can address it and try to convince the prospect that your product or service is worth their time and money.

How to Handle “I’ll Get Back to You” Effectively

To handle “I’ll get back to you” effectively, you need to find the root objection and address it directly. One way to do this is by being honest and straightforward with the prospect. You can say something like, “I understand that you’re busy, but I want to make sure that I’m not wasting your time. Can you tell me what your concerns are, so I can address them directly?” This will give the prospect an opportunity to express their concerns, and you can use that information to address them directly.

What If You Can’t Overcome “I’ll Get Back to You”?

If you can’t overcome “I’ll get back to you,” it’s best to move on to the next prospect. There’s no point in trying to convince someone who’s not interested in what you’re offering. Instead, focus on the prospects who are interested in your product or service and work on convincing them to make a purchase.

In summary, “I’ll get back to you” is not an objection in sales. It’s a sign that the prospect is not interested in what you’re offering, and you need to find the root objection to handle it effectively. By being honest and straightforward with the prospect and addressing their concerns directly, you can increase your chances of making a sale. And if you can’t overcome “I’ll get back to you,” it’s best to move on to the next prospect. Remember, not everyone is going to be interested in what you’re offering, and that’s okay.

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